The Rodney Webb Store may, but are under no obligation to, honor requests for refunds received within the first 30 days following purchase for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service and when you do not receive a delivery confirmation E-mail from us. Depending on the price of the product, the Rodney Webb Store may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item.
Download issues: You have problems that prevent you from downloading or accessing an applicable digital product. The Rodney Webb Store recommends that you first contact our Support Team by E-mail at [email protected] or telephone at (505)750-4728. The Rodney Webb Store takes steps to ensure that our software can be downloaded with all major browsers. We find these access problems usually arise from a user's issue with either their browser, firewall or network.
Irreparable defects with the software: Although all our products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team by E-mail at [email protected] or telephone at (505)750-4728 for their approval of your refund request.
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval which will never be unreasonably withheld. To prevent this kind of claim from arising, we strongly encourage you to call us with any questions at (404)326-7332 before making a purchase.
